March 12/21 11:17 am - Employment Opportunity - E-bike Technician (Montreal)

Posted by Editor on 03/12/21
 

LTP Sports Group has an opportunity in the greater Montreal area for a bicycle technician. The E-bike Technician provides industry renowned customer service, training and technical support for the Bosch E-bike system through LTP Sports Group.

Key Responsibilities

The E-bike Tech Rep is part of the Inside Sales/Customer Service team at LTP and administers the day-to-day responsibilities related to supporting the Bosch dealer base across Canada. This position is tasked with providing industry renowned customer service, training and technical support for the Bosch E-bike system.

• Provide top-notch customer service via email, phone and in person
• Frontline support of Bosch E-bike dealers via Canadian Bosch service hotline in French and English
• Process orders for spare parts supply for both bicycle dealers and authorized Bosch OE customers
• Drive accessory business for bicycle dealers and authorized Bosch OE customers
• Troubleshooting, technical support and warranty service for bicycle dealers
• Training registration process for bicycle dealers
• Facilitate both in-house and onsite training for new and existing Bosch E-bike dealers
• Assist in collecting and compiling reporting metrics

Applicant Should Possess:

• Post-Secondary degree or equivalent experience
• Experience with E-bike technology and products, and/or with the cycling industry
• Strong organizational and problem-solving skills, flexibility
• Ability to work independently and with a team
• Experience with project management
• Strong computer skills with MS Office Suite including MS Dynamics CRM
• Ability to travel to the US for Bosch training and meetings
• Able to manage monthly expenses related to booking conference rooms and rental cars
• Valid drivers license and passport
• Personal transportation for local business travel, expenses reimbursed
• Able to travel frequently as required (seasonal)
• Ability to speak and write in French is required

Apply on the Careers Page at Live To Play Sports.